MAICO Diagnostics is a medium-sized company with more than 85 years of experience in hearing diagnostics and has been part of the Danish Demant Group since 1995. Early detection of hearing loss today for a healthy and enjoyable life tomorrow - this vision guides us in developing intuitive and reliable hearing screening devices. If you are as convinced by our values "trust, team spirit, innovation and the can-do mentality" as we are, we can offer you exciting challenges and room for personal development as one of 50 experts in our office in the center of Berlin.
To join our team we are looking for a:
Customer & Sales Support specialist (f/m/x)
asap // permanent // 30-40h/week
Your tasks:
- International distributor support - communication in German & English, further language skills are an advantage, support in increasing sales, clarification of inquiries with marketing & service.
- Order & quotation management - processing of orders, preparation of quotations, contracts & invoices.
- Logistics & Export - managing distributor requests, shipping coordination, initial experience with export & customs is required.
- Complaints & warranty cases - handling returns, credit notes & customer communication.
- Data & Budget Maintenance - Managing customer master data, documents & assisting with budget preparation.
Your profile:
- Completed commercial training (e.g. industrial clerk, foreign trade clerk, freight forwarding clerk) or comparable qualification.
- Very good written and spoken German and English, other foreign languages such as Spanish are an advantage.
- Very good knowledge of MS Office and ERP/CRM systems for efficient processing of inquiries and orders.
- Professional experience in customer support and/or sales, ideally in an international environment.
- Customer focus with a strong service mentality, excellent written and telephone communication skills and a detailed, structured way of working.
Your benefits:
- For a healthy work-life balance: flexible working hours, up to 2 days per week of mobile working and 30 days of recreational leave
- 5 days of continued pay in the event of child illness
- Access to corporate benefits with many employee discounts
- 600 € benefit in kind per year with the Pluxee BenefitCard after passing the probationary period
- Monthly allowance of €30 towards the BVG job ticket
- Company events and value-oriented work in our international team
* To make it easier for you to read, we use the generic feminine in our text - but we always address all people, regardless of ethnic origin, gender, disability, religion, ideology, age or sexual identity. We believe in diversity!